Advanced Troubleshooting & Analytics for MS Teams (Video)
While Microsoft Teams has proven itself as an extremely valuable tool for enterprise end-users, the transition to the cloud has left many IT Operations and Support teams with a lack of visibility into...
View ArticleMonitoring, Diagnostics & Reporting for Remote Cisco Collaboration Users...
Cisco Unified Communications Manager (CUCM) has a lengthy history of providing reliable, secure, scalable, and manageable UC call control to large numbers of global enterprises. Nectar has been a...
View ArticleCisco Collaboration Webinar: Survey Responses & Summary
On July 22nd, Tim Armstrong, Mark Reith and Bill Bernabe of Nectar hosted a webinar on Monitoring, Diagnostics and Reporting for Remote Cisco Collaboration Users. During the webinar, they put up a few...
View ArticleMicrosoft Teams PSTN Calling: Testing & Troubleshooting
Microsoft Teams is the ultimate hub for teamwork in Microsoft 365. It enables enterprises to connect everyone they work with to chat, meet, call or collaborate all in one place, anytime, anywhere....
View ArticleEnsuring Optimized Avaya Customer Experiences (Webinar)
Nectar’s Unified Communications Performance Management Solution has revolutionized how enterprise businesses and service providers achieve application, network and endpoint health within multi-vendor...
View ArticleCOVID-19 Trends: Contact Centers & Customer Experience
In the Nectar blog, we always aim to provide trending and helpful content, and today is no different. For a while now, we’ve been talking about the impact of COVID, and how it affects network...
View ArticleC-Level IT Management: Monitoring, Testing & Visibility
Written By: Steven Harper, Co-Founder, Senior VP Engineering We talk a lot about the IT staff, along with network monitoring and testing to gain visibility into the network helps CIO’s drive value into...
View ArticleManaging Your Remote Cisco Collaboration Now (Webinar)
Solving collaboration challenges should not be done alone. Everything runs faster, smoother, and more efficiently when teams collaborate. This, more than ever, could not be more important given the...
View ArticleThe Cloud Race Impacts on CX and the Future of Collaboration
Written By: Tom Tuttle, SVP, Global Alliances & Enterprises We are seeing several new trends in the unified communications (UC) space in 2020. There has been an accelerated shift or race to migrate...
View ArticleWhy Contact Center (CC) Customer Experience (CX) Assurance Matters
Many companies work under a very common misconception when it comes to customers and customer service. They believe that a customer will only be satisfied, if and when a company goes the extra mile in...
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